Privacy Policy & Terms of Use

Effective Date: August 12, 2026

This Terms of Use and Privacy Policy (“Policy”) governs your use of the OTL Electric website and your interactions with OTL Electric LLC (“OTL Electric,” “we,” “us,” or “our”).

By accessing our website, requesting information, requesting an estimate, scheduling services, or engaging OTL Electric for electrical services, you acknowledge and agree to the applicable terms below.

PART I — TERMS OF USE

1. Services

OTL Electric provides electrical services for residential, commercial, and other properties.

Our services may include, but are not limited to:

  • Electrical installations

  • Electrical repairs and troubleshooting

  • Electrical upgrades

  • Electrical inspections and related services

  • Residential electrical services

  • Commercial electrical services

  • EV charger installation

  • Electrical design and project support

  • Other electrical services offered by OTL Electric

The specific scope of work, materials, pricing, scheduling, warranties, and other project requirements will be determined by the applicable estimate, proposal, invoice, contract, or service agreement.

OTL Electric does not limit its services exclusively to EV charger installation.

2. Estimates and Proposals

Estimates and proposals are based on the information reasonably available to OTL Electric at the time they are prepared.

Actual project requirements and costs may change if conditions are discovered that were not reasonably apparent when the estimate was prepared, including concealed wiring, structural conditions, code issues, site conditions, utility requirements, or other unforeseen circumstances.

Unless expressly stated otherwise in writing, an estimate is not a guarantee of the final project cost.

Any additional work or materials will be handled in accordance with the applicable agreement and, where required, customer authorization.

3. Customer Responsibilities

Customers agree to:

  • Provide accurate and complete information concerning the property and requested services.

  • Provide reasonable access to the property and areas where work is to be performed.

  • Disclose known conditions that could affect the work.

  • Obtain permissions or approvals that are the customer's responsibility.

  • Follow manufacturer instructions for installed equipment.

  • Pay all amounts due under the applicable agreement or invoice.

  • Refrain from requesting work that would violate applicable laws, codes, regulations, or safety requirements.

OTL Electric is not responsible for delays, additional costs, or problems caused by inaccurate information, lack of access, undisclosed conditions, or circumstances outside OTL Electric's reasonable control.

4. Code and Safety Requirements

OTL Electric will perform contracted work in accordance with applicable electrical codes, safety requirements, manufacturer specifications, and other requirements applicable to the services being performed.

Project requirements may vary depending on the property, existing electrical infrastructure, equipment, and scope of work.

5. Payment

Payment terms are established by the applicable estimate, proposal, invoice, contract, or service agreement.

Unless otherwise stated in writing, amounts owed to OTL Electric are due according to the payment terms provided with the applicable invoice or agreement.

Failure to make required payments may result in suspension or termination of services and may result in additional collection costs or other remedies to the extent permitted by law.

6. Cancellations and Refunds

Cancellation, rescheduling, deposit, and refund terms may vary by project and are generally governed by the applicable estimate, proposal, contract, service agreement, or other written terms provided to the customer.

Refunds are subject to applicable contractual terms and applicable law.

7. Website Use

You agree to use the OTL Electric website only for lawful purposes.

You may not:

  • Attempt to gain unauthorized access to our website, systems, or networks.

  • Interfere with the operation or security of our website.

  • Introduce malicious software or code.

  • Use the website for fraudulent or unlawful purposes.

  • Copy, reproduce, modify, or distribute website content without authorization.

  • Use automated systems to improperly access or collect information from the website.

OTL Electric reserves the right to restrict or terminate access to the website when reasonably necessary to protect our systems, business, users, or property.

8. Intellectual Property

Unless otherwise indicated, website content—including text, logos, graphics, photographs, designs, trademarks, and other materials—is owned by or licensed to OTL Electric and may be protected by applicable intellectual property laws.

You may view website content for personal, non-commercial purposes. Reproduction, distribution, modification, or commercial use of our content without authorization is prohibited.

9. Third-Party Services and Links

Our website may contain links to third-party websites, products, or services.

These links are provided for convenience and do not constitute an endorsement or guarantee by OTL Electric.

OTL Electric is not responsible for the content, availability, security, privacy practices, or services of third-party websites.

10. Delays and Unforeseen Conditions

OTL Electric will make reasonable efforts to perform services according to the agreed schedule.

However, project schedules may be affected by circumstances outside our reasonable control, including:

  • Severe weather

  • Utility interruptions

  • Material or equipment shortages

  • Manufacturer delays

  • Concealed site conditions

  • Structural conditions

  • Unforeseen electrical conditions

  • Governmental actions

  • Acts of nature

  • Labor or supply-chain disruptions

  • Other circumstances beyond OTL Electric's reasonable control

OTL Electric is not responsible for delays caused by such circumstances to the extent permitted by applicable law.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OTL ELECTRIC LLC SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO THE USE OF OUR WEBSITE OR SERVICES.

To the maximum extent permitted by applicable law, OTL Electric's liability arising from a particular service or project will be limited to the remedies and limitations contained in the applicable written agreement.

Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited.

Nothing in these Terms is intended to waive rights, remedies, warranties, or obligations that applicable law prohibits a party from waiving.

12. Warranties

Any warranty applicable to a particular service, installation, material, or product will be governed by the applicable written agreement, manufacturer warranty, or warranty documentation provided for that project.

No additional warranty is created solely by this Policy unless required by applicable law.

13. No Guarantee of Website Availability

We do not guarantee that the website will always be available, uninterrupted, error-free, or free from viruses or other harmful components.

Website content is provided for general informational purposes and may be changed or updated without notice.

14. Governing Law

These Terms will be governed by the laws applicable in the jurisdiction where the relevant OTL Electric services are performed, except where applicable law requires otherwise.

15. Severability

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will remain in effect to the maximum extent permitted by law.

16. Changes to the Terms

OTL Electric may update these Terms from time to time.

When changes are made, the Effective Date will be updated. Continued use of the website or services after the updated Terms become effective constitutes acceptance of the revised Terms to the extent permitted by law.

PART II — PRIVACY POLICY

17. Information We Collect

Depending on how you interact with OTL Electric, we may collect:

Personal Information

  • Name

  • Email address

  • Phone number

  • Mailing or service address

  • Information submitted through contact forms

  • Information provided when requesting an estimate or scheduling services

Service Information

  • Details about your electrical project

  • Property information relevant to providing services

  • Project communications and correspondence

  • Information necessary to schedule and complete services

Payment Information

We may collect billing information necessary to process payments.

Payment information may be processed by third-party payment processors. OTL Electric may not directly store complete payment card information.

Technical Information

Our website may automatically collect certain technical information, including:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Pages viewed

  • Website interaction data

  • General website usage information

18. How We Use Information

We may use collected information to:

  • Respond to inquiries.

  • Provide estimates and quotes.

  • Schedule and provide electrical services.

  • Communicate regarding projects and appointments.

  • Process payments.

  • Send invoices and service-related communications.

  • Improve our website and services.

  • Analyze website usage and performance.

  • Protect our systems and website.

  • Prevent fraud or unauthorized activity.

  • Comply with applicable laws and legal obligations.

  • Send marketing communications where permitted by law.

19. Sharing of Information

OTL Electric does not sell your personal information.

We may share information when reasonably necessary with:

  • Contractors and service providers assisting with our operations or projects.

  • Payment processors.

  • Website hosting and technology providers.

  • Communication and analytics providers.

  • Professional advisers.

  • Insurance providers.

  • Government agencies or regulatory authorities when required by law.

  • Other parties when necessary to comply with legal obligations or protect our rights, property, or safety.

Information shared with service providers will be used for legitimate business purposes.

20. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no electronic transmission, website, network, or storage system can be guaranteed to be completely secure.

Accordingly, we cannot guarantee absolute security of information transmitted to or through our website.

21. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights concerning your personal information, including the right to:

  • Request access to personal information we maintain about you.

  • Request correction of inaccurate information.

  • Request deletion of personal information, subject to applicable legal requirements.

  • Opt out of certain marketing communications.

  • Withdraw consent where processing is based on consent.

To make a privacy request, contact us using the information below.

We may need to verify your identity before processing certain requests.

22. Cookies

Our website may use cookies and similar technologies to:

  • Maintain website functionality.

  • Understand website traffic.

  • Analyze website performance.

  • Improve user experience.

  • Support certain website features.

You may be able to disable or manage cookies through your browser settings. Disabling certain cookies may affect website functionality.

23. Third-Party Websites

Our website may contain links to third-party websites or services.

OTL Electric is not responsible for the privacy practices, security, content, or policies of third-party websites.

We encourage you to review the privacy policies of those websites before providing personal information.

24. Children's Privacy

Our website and services are not directed toward children under 13, and OTL Electric does not knowingly collect personal information from children under 13.

If you believe that a child has provided personal information to us, please contact us.

25. Changes to This Privacy Policy

OTL Electric may update this Privacy Policy from time to time to reflect changes in our business, technology, services, or applicable law.

The Effective Date will be updated when changes are made.

Your continued use of our website or services following an update constitutes acceptance of the revised Privacy Policy to the extent permitted by law.

26. Contact OTL Electric

For questions regarding these Terms of Use or Privacy Policy, please contact:

OTL Electric LLC
Email: team@otlelectric.com